1. Do you have any current pests or is this more of a preventative service?
2. What issues are you seeing?
3. What type of pests? How often? Where?
4. Do you have any kids or pets?

After that, our goal is to keep pests from ever coming back inside — so going forward, we'll come out every two months and treat the exterior.

You don't have to be home for the recurring visits. We'll send you a reminder email and text, and the technician will text you when they're on the way. Just have your gates unlocked and we'll handle the rest.

“Ready to get you scheduled?”

We've got availability this _____ or _____ — which works better for you?

Arrival window guidance: Book Flex 8–5 by default unless the customer needs a tighter window. Let them know they can call or check in after 8:00 AM for a better two-hour window, and the technician will text when they are on the way.

Okay, to get you set up we just need a card to hold your spot and we don't bill until after service.

Take card.

Do you have any more questions for me?

If no: Great — my name is _____. If anything comes up, feel free to call me back. Otherwise we'll see you on [day], [date].

1. Do you have any kids or pets?
2. Do you have a porch, patio, pool, or backyard you use regularly?
3. Have you had mosquito service before, or is this the first time?
4. Are you looking for a low-impact option, or are you open to stronger treatment options if needed?

The first option is our Mosquito Stations. It is a fog-free option and is a great family and pet-friendly solution. It is also bee and butterfly friendly because it is designed to target mosquitos.

The stations look like small black flower pots and are hidden in your yard.

We typically see up to an 85% reduction in mosquitos because the stations work in three ways:

1. Trap eggs: Mosquitos lay eggs in the station, and those eggs do not develop into adult mosquitos.
2. Sicken and kill: The mosquito picks up a fungus that makes her sick and kills her in 2 to 3 days.
3. Spread treatment: She carries treatment to other water sources like gutters, pots, or neighboring breeding areas.

The second option is our Mosquito Misting System. This is a professionally installed system that sprays automatically when mosquitos are most active, usually early morning and evening.

It also has a remote you can use before you go outside. We offer a range of product options, from lower-impact options to more conventional treatments depending on the property and your preference.

Great. The technician will come out to evaluate your yard, then do an initial fog treatment to knock down what is there now. He will then install the stations. For most clients we use two stations, one in the front and one in the back.

The initial visit is $149, which includes installing the stations and the initial fog treatment.

After that, it is $79 per month with visits every 4 weeks to inspect and reset the stations.

Great. We will send a technician out to do a full inspection of your yard and build a quote customized to your home.

Systems generally start around $3,000 and go up depending on the size of the yard and number of spray heads needed.

After installation, monthly maintenance is usually $75 to $85 per month. We test the system, clean clogged heads, and refill the reservoir. The exact monthly cost depends on the product you choose.

“Ready to get you scheduled?”

I can have a technician out there this week. Does _____ or _____ work better for you?

Okay, to get you set up we just need a card to hold your spot and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great — my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let me ask you a few questions about your rodent issue.”

1. How long have you had the problem?
2. Is this rodents, raccoons, possums, or something else? If wildlife, switch to Wildlife.
3. Where are you hearing or seeing them? Attic, walls, garage, or inside the house?
4. When are you hearing the noises?
5. Do you have a slab or pier and beam home?
6. How many stories is the home?
7. Have you had another service work on this, or have you tried anything yourself?

On the inspection, the technician walks your perimeter, attic, and roof line. He is looking for:

• Conducive conditions, or what may be attracting them
• Entry points, or where they are getting in
• Evidence of activity, such as droppings, nests, and runways

He will then write up a custom quote based on what he finds.

The full job usually has two parts:

Exclusion: Permanently seal every opening we find. This comes with a 1-year warranty.

Trapping: Install cameras and traps for up to a week. This includes up to 3 trap check visits where the technician removes catches and resets traps.

“Does this sound like what you are looking for?”

What day were you looking to have a service?

I can have a technician out there this week. We have _____ or _____ available. Which works better?

Okay, there is a $135 inspection fee, and when you do any of the work with us, that applies toward the service.

“Sound good?”

Okay, to get you set up we just need a card to hold your spot and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let me ask you a few questions so we can send the technician prepared.”

1. What animal do you think it is? Raccoon, squirrel, possum, skunk, bird, or something else?
2. Where are you seeing or hearing activity? Attic, roof, soffit, walls, under a shed, under a deck, or under a mobile home?
3. When are you hearing the noises? Morning, daytime, evening, or overnight?
4. Have you seen the animal entering or exiting anywhere?
5. Do you see any damage, droppings, odors, or nesting material?
6. How many stories is the home or structure?
7. Have you had another service work on this, or have you tried anything yourself?

On the inspection, the technician is looking for:

• What animal is likely causing the issue
• How it is getting in or under the structure
• Whether there are active animals, nesting areas, or young present
• What needs to be sealed, repaired, removed, trapped, or monitored

He will then write up a custom quote based on what he finds.

The full job may include a few parts depending on what the technician finds:

Eviction or trapping: Remove or encourage the animal out using the correct method for the species and situation.

Exclusion: Seal or protect the openings so the animal cannot continue using the same access point.

Monitoring: Cameras or follow-up checks may be used to confirm activity before final sealing.

Cleanup or remediation: If there are droppings, nesting material, or insulation damage, the technician can quote that separately.

“Does this sound like what you are looking for?”

What day were you looking to have a technician come out?

I can have a technician out there this week. We have _____ or _____ available. Which works better?

Okay, there is a $135 inspection fee, and when you do any of the work with us, that applies toward the service.

“Sound good?”

Okay, to get you set up we just need a card to hold your spot and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Fleas are horrible and hard to control, so let me ask a few questions.”

1. How long have you had the issue?
2. Do you have any animals?
3. Are they inside, outside, or both?
4. Are pets on prescription flea medication from the vet? Needed for warranty.
5. Do you have any kids in the home?

“Does this sound like what you are looking for?”

Here is what we need from you to make this most effective:

• Vacuum before we arrive and between visits. Vacuuming helps activate remaining eggs so they hatch into our treatment.
• Empty the vacuum bag or bagless container and take it straight to the trash outside.
• Wash any cloths on the floor and your bedding in hot water, and dry on hot.

On treatment day, if we are doing inside service:

• You and any pets must be out of the home for a minimum of 2 hours.
• After 2 hours, the treatment has settled and dried and you can re-enter.

We offer a 60-day warranty if both conditions are met:

• You complete both treatments, the initial and the 2-week follow-up.
• Any pets are on prescription flea medication from your vet.

“Ready to get you scheduled?”

We have availability this _____ or _____. Which works better for you?

Okay, to get you set up we just need a credit card to hold your spot and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let’s talk about the roaches you’re seeing.”

1. Are they about the size of a quarter, or are they smaller?
2. How many are you seeing in a day or week?
3. Where are you seeing them most? Kitchen, bathrooms, laundry, garage, or throughout the home?
4. Are you seeing them during the day, at night, or both?
5. Have you tried any sprays, bombs, foggers, or store-bought products?
6. Do you have any kids or pets?
7. Is this a house, apartment, condo, or shared-wall property?

We use a targeted German roach program, not just a general spray. The technician focuses on the areas where roaches are living and breeding, especially kitchens, bathrooms, plumbing areas, cabinets, appliance areas, cracks, and crevices.

The treatment uses targeted baiting and an insect growth regulator. The bait helps reach the roaches where they are hiding, and the growth regulator helps stop the next generation from maturing and continuing the infestation.

Here is what we need from you to make this most effective:

• Reduce food sources by cleaning up crumbs, grease, and open food around kitchens and appliances.
• Clear access under sinks, around plumbing, and near the areas where you are seeing the most activity.
• Reduce clutter, cardboard, bags, and stored items where roaches can hide.
• Do not use over-the-counter sprays, foggers, or bombs after treatment because they can scatter roaches and interfere with baiting.
• Let the technician know exactly where you are seeing the most activity so they can focus treatment in the right areas.

“Does this sound like what you are looking for?”

“Ready to get you scheduled?”

We have availability this _____ or _____. Which works better for you?

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let me ask a few questions so we can understand where the colony activity may be coming from.”

1. Where are you seeing the ants? Inside, outside, around windows, bathrooms, kitchen, attic, garage, or trees?
2. Are they large black ants, or are they smaller household ants?
3. Are you seeing them mostly at night, during the day, or both?
4. Have you noticed any sawdust-like material, moisture damage, soft wood, or tree limbs touching the home?
5. How long has this been going on?
6. Have you tried any sprays, baits, or store-bought products?
7. Do you have kids, pets, or areas you want the technician to avoid?

The technician focuses on where the ants are trailing, entering, or nesting. That may include interior activity areas, exterior perimeter zones, window and door areas, eaves, foundation edges, and nearby conducive conditions like moisture or tree contact.

The goal is to treat the active areas and reduce the pressure around the home, while also identifying conditions that may be helping the ants stay active.

Before the visit, it helps if the customer can point out exactly where they have seen activity.

• Leave ant trails visible if possible so the technician can inspect the source.
• Avoid spraying over-the-counter products before service because that can scatter activity.
• Note any moisture issues, leaks, soft wood, tree limbs touching the home, or recurring ant activity near windows or bathrooms.
• Keep access available to the areas where ants have been seen.

“Does this sound like the right approach for what you are seeing?”

“Ready to get the first visit scheduled?”

We have availability this _____ or _____. Which works better for you?

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let me ask a few questions so we can determine how urgent this is and send the technician prepared.”

1. Where are you seeing the snake? Inside the home, garage, patio, pool area, yard, shed, or somewhere else?
2. Is the snake visible right now?
3. Is this the first time you have seen one, or has this happened before?
4. Are there kids or pets nearby?
5. Has anyone tried to catch, move, or kill it?
6. Can you safely send a picture from a distance?
7. Have you had any rodent activity, tall grass, wood piles, debris, standing water, or gaps around the home?

If inside, visible, or urgent: Let me check whether we have a technician in the area who may be able to respond sooner.

If outside and not immediately visible: We can schedule a technician to stop by, inspect the area, and look for snake activity and conditions that may be attracting them.

“Does this sound like what you are looking for?”

If this is urgent, let me check whether a technician is in the area. If not, we can get you scheduled for _____ or _____. Which works better?

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

“Let me ask you a few questions about the bird situation so we can send the technician prepared.”

1. Where are you seeing the bird? Inside the house, attic, dryer vent, bathroom vent, soffit, chimney, roof line, porch, or somewhere else?
2. Are they actively going in and out of a vent or opening?
3. How many stories is your house, and which floor are they on?
4. How long have they been there?
5. Do they appear to have a nest, or are you hearing chirping?
6. How many birds are you seeing: one, a pair, or more?
7. Have you tried removing the nest or blocking the opening?

On the inspection, the technician will:

• Locate the bird or nesting area
• Check how they are getting in
• Check for nests, droppings, and signs of young birds
• Remove the bird or nesting material when appropriate and accessible
• Walk through exclusion options so they cannot keep using the same opening

The full job usually has two parts:

Removal: Removing the bird or nesting material when accessible and appropriate.

Exclusion: Sealing or protecting vents, soffits, and other entry points so birds cannot get back in.

“Does this sound like what you are looking for?”

I can have a technician out there this week. We have _____ or _____ available. Which works better?

Okay, there is a $135 inspection fee, and when you do any of the work with us, that applies toward the service.

“Sound good?”

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

“Let me ask you a few questions about the bat situation.”

1. Have you seen a bat inside the house, or are you seeing bats coming out of an opening on the outside?
2. Did the bat touch anyone, or was it in a bedroom while anyone was sleeping?
3. Was the bat near a child, pet, elderly person, intoxicated person, or anyone who may not be able to say whether contact happened?
4. Where are you seeing it, or where is it coming from? Attic, soffit, chimney, gable vent, bedroom, living room, or another area?
5. How many bats are you seeing: one, a few, or many?
6. How long has this been going on?
7. How many stories is your home?

• Inspect the exterior and roofline for entry points
• Inspect the attic or affected area when accessible
• Look for staining, guano, odor, or roosting evidence
• Determine whether this is a single bat or colony situation
• Walk through removal and exclusion options

One-way exclusion: For colonies, the technician may recommend one-way devices so bats can leave but cannot get back in.

Sealing: Entry points are sealed so bats cannot continue using the same opening.

Cleanup: If guano or insulation contamination is found, cleanup or remediation may be quoted separately.

“Does this sound like what you are looking for?”

If the bat was inside and the exposure check is complete, we should prioritize the next available appointment. Otherwise, I can have a technician out this week. We have _____ or _____ available.

Okay, there is a $135 inspection fee, and when you do any of the work with us, that applies toward the service.

“Sound good?”

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

1. What are you seeing, hearing, or finding?
2. Where are you seeing it: inside, outside, attic, garage, kitchen, bathroom, yard, or around the roofline?
3. How many are you seeing and how often?
4. When did it start?
5. Can you describe the pest: size, color, wings, droppings, damage, noise, or smell?
6. Can you safely send a photo or short video?
7. Do you have kids or pets we should be aware of?

The inspection is $135, and when you do any of the work with us, that applies toward the service.

If this turns out to be a standard general pest issue, the technician or office can help move you into the right service option.

“Does that sound like the right next step?”

We have _____ or _____ available. Which works better?

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

• Walk the full perimeter of the home
• Look for mud tubes, damaged wood, and entry points
• Identify conducive conditions such as moisture or wood-to-soil contact
• Assess foundation type and treatment access
• Walk through liquid, bait station, and warranty options

Liquid treatment: Applied around the perimeter and at conducive points to create a treated zone.

Bait stations: Installed around the perimeter so termites carry bait back to the colony with ongoing monitoring and refills.

Warranty: The technician will review the warranty options and terms at the inspection.

“Does this sound like what you are looking for?”

I can have a technician out there this week. We have _____ or _____ available. Which works better?

Okay, there is a $135 inspection fee, and when you do any of the work with us, that applies toward the service.

“Sound good?”

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

Do you have any more questions for me?

If no: Great, my name is _____. If anything comes up, feel free to call me back. Otherwise we will see you on [day], [date].

“Let me ask a few questions so we can understand what you are seeing and send the technician prepared.”

1. What are you seeing that makes you think it may be bed bugs?
2. Where are you seeing activity: bedroom, couch, mattress, baseboards, luggage, or another area?
3. Have you seen live bugs, bites, blood spots, dark spotting, or shed skins?
4. How long has this been going on?
5. Is it one room or multiple rooms?
6. Has anyone traveled recently or brought in used furniture?
7. Have you tried any sprays, bombs, heat, or DIY treatments?

On the inspection, the technician will check:

• Mattress and box spring seams
• Bed frame and headboard areas
• Couches, chairs, and nearby furniture
• Baseboards, cracks, and hiding areas
• Signs of live activity or past activity

The bed bug inspection is $135, and if you do treatment with us, that inspection fee applies toward the service.

The technician will give exact treatment pricing after confirming what is present and how many rooms are involved.

“Does this sound like what you are looking for?”

We have _____ or _____ available. Which works better?

Okay, to get you set up we just need a card to hold your spot, and we do not bill until after service.

Take card.

Do you have any more questions for me? If no: Great, my name is _____. Feel free to call back if you need anything else, otherwise the technician will see you on [day], [date].